Refund policy
We offer a 30-day return policy. You have 30 days from the date you receive your orderto request a return.
To be eligible for a return, your item must:
- Be in the same condition you received it
- Be unworn or unused, with tags
- Be in its original packaging
- Include the receipt or proof of purchase
To start a return, contact us at:
jjskids1@gmail.com
Important: Items sent back without requesting a return first will not be accepted. Once your return is approved, we’ll provide a prepaid return shipping label and instructions on how and where to send your package.
Damages & Issues
Please inspect your order upon receipt. If your item is defective, damaged, or you received the wrong item, contact us immediately at jjskids1@gmail.com We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Final Sale items
- Gift cards
Refunds
After we receive and inspect your return, we will notify you whether your refund has been approved.
- If approved, your refund will be issued to your original payment method within 10 business days.
- Please allow additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, contact us at jjskids1@gmail.com.